Refund Policy

Last updated: January 2026
Support contact: info@koshlughat.com

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1) Made-to-order policy (all sales are final except quality/fulfillment issues)

All items sold through The Atelier by KL are made to order. For that reason, we do not accept returns or exchanges for change-of-mind, incorrect size selection, or preference-based reasons (e.g., “fits differently than expected”). This approach is standard for made-to-order goods.

2) If something arrives wrong or defective, we’ll fix it

We will offer a replacement or refund if your item arrives with a verified issue, including:

• Damaged item (e.g., torn seam, damaged blank, shipping damage)

• Misprint / print defect

• Incorrect item received (wrong product, color, or size compared to your order)

To be eligible, you must contact us within 7 days of delivery with:

• your order number, and

• clear photos showing the issue (and packaging if relevant).

If approved, we may:

• issue a free replacement, or

• issue a refund to the original payment method (in the original currency where possible). (goodfortunenewyork)

3) Returns (only when confirmed)

We do not accept unsolicited returns. If a return is required, we will confirm return instructions by email first. Unconfirmed returns may be refused.

If a confirmed return is required:

• Items must be unused, unworn, and unwashed, and returned in original packaging where possible.

• Return shipping costs are generally the customer’s responsibility unless we state otherwise in writing.

4) Cancellations and order changes

Because items enter production quickly, we can only guarantee cancellations/edits before production begins. If you need to change an address or cancel, email info@koshlughat (international) or SMS* order number to +19135485011 (US/CAN). Orders that have entered production may not be cancellable. *Rates may apply.

5) Shipping issues (lost, delayed, marked delivered)

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• Lost in transit: Contact us no later than 7 days after the estimated delivery date so we can review next steps.

• Marked “delivered” but missing: Carriers may require the recipient to file a claim. We can provide supporting info, but outcomes depend on the carrier’s investigation. (Some fulfillment terms also state that items marked delivered may not be eligible for refund/reship.)

• Delays: We don’t guarantee delivery dates; shipping timelines can change due to carrier delays, customs, weather, or peak seasons.

6) International orders (US/UK/CA)

For cross-border orders, additional charges may apply upon delivery, including duties, import VAT/GST, and carrier brokerage/handling fees. These are assessed by the destination authority/carrier and are not included unless explicitly stated at checkout.

7) How refunds are issued

Approved refunds are issued to the original payment method. Processing times can vary by bank/card issuer.

8) Statutory rights

This policy is intended to be transparent and practical for made-to-order goods. It does not limit any non-waivable consumer rights that may apply under local law.